Claude GagnonInstructional designer and trainer

Case studies · College teaching

Redesigning a course as a blended format

Making sure students know how to intervene in a crisis, not just describe it, in person as well as remotely.

RoleTeacher and course designer
InstitutionCollege to confirm, Special Education Techniques
PeriodRedesigned in 2020
CourseCrisis intervention, 60 hours, 30 students per group
ToolsTeams, Zoom, Office 365, college platform

The challenge

The course relied on lectures and a final exam. Students mastered the theory but struggled to apply an intervention protocol under pressure during their internships. The shift to remote teaching in 2020 made the redesign urgent.

The approach

  1. Analysis. Ministry program specifications and target competencies, internship supervisors' feedback on common mistakes, survey of previous cohorts.
  2. Design. Objectives rewritten with observable verbs (Bloom's taxonomy), each objective linked to an activity and an assessment. Flipped classroom: theory in capsules, class time for practice.
  3. Development. 10 capsules and guided readings, 6 progressive case studies drawn from anonymized real situations, small-group role plays and an observation grid for peer feedback.
  4. Assessment. The single exam replaced with continuous assessment: recorded simulations, a reflective journal and a final practical exam, with rubrics shared from day one.
  5. Continuous improvement. Adjustments every term based on results and feedback.

Before and after

ElementBeforeAfter
TheoryLectures in classCapsules and guided readings, at one's own pace
Class timeListeningSimulations, role plays, peer feedback
ObjectivesWritten as content to coverWritten as observable behaviours
AssessmentOne written final examRecorded simulations, reflective journal, practical exam
ModeIn person onlyIn person, remote or blended

Results

  • Pass rate: from 82% to 91%
  • Internship supervisors: students more structured and more confident in interventions
  • Approach adopted by 2 colleagues in the department

What this project shows

I can modernize existing training without losing its rigour, which is the most common contract in the workplace. I design assessments that measure competence in action, not memorization. And I have already moved a course from in-person to blended, under time pressure.

Do you have training to design or modernize?

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